We accept merchandise for return that was purchased from RC GALORE within 2 days of contact from the date you receive your package. The merchandise must be in new, UNOPENED condition, and in its original packaging. Returns MUST be shipped back to us via USPS Priority Mail. There is a 20% restocking fee on all items. Refunds will be given as a STORE CREDIT once merchandise is received, inspected and approved by management. IMPORTANT: Store credit will be valid for 30 days. Please E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. All returns must be authorized by us via phone or email prior to sending items back. There are no returns on any Tools or BATTERIES except in the case of a defect. If your order shipped free due to our free shipping offer and the total order falls below $99 after a return, the actual shipping fees will be deducted from your refund/credit.
Read Merchandise Return Policy above.
Lost or Damaged Packages:
In the event you have not received your package within a reasonable time, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at USPS.com using the Delivery Confirmation number provided in your shipment notification email or by logging into your account.
If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf.
If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.If Package is received with damages , make the claim to the local post office office as they will then take care of the issue. NOTE that RC GALORE will pack and protect the merchandise to the fullest extent. In case there is damage due to the postal system, we are NOT responsible for any claims or refunds. In those cases , customer MUST claim their postal service provider.
Orders shipped within PR will be required to pay local sales tax fees. All order shipped outside of PR will not be taxed, but may be subject to local taxes – please contact your local government agency for assistance in this matter.
Please note that some products or items will be replaced and/or repaired direct via the manufacture. In this case, feel free to contact us for help, and we will issue you the proper contact information so the item can be addressed via the manufacturer, as some manufacturers deal with all warranty related items direct, rather than through the original re-seller. Thus, ALL warranty claims will need to be made to the manufacturer directly.
Hours of Operations:
Monday to Friday from 10 AM to 4 PM CST ( Central Standard Time)